Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Preparation and carrier travel

Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

For an accessible service summary, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Email: laura.medina.martinez001@gmail.com
Mailing address: 2755 New Madrid Ln, Saint Louis, MO, 63136, United States
Phone: 636-955-1961