Refund Policy

Refund Policy

We accept returns of defective and non-defective merchandise and accept exchange requests. Non-defective reasons include changing one’s mind, personal preference, or choosing the wrong item. Damage, defects, incorrect shipments, missing pieces, or a material difference from the description are also eligible for review. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Request period and condition

A request must be submitted within 30 days after delivery. Eligible merchandise must be new, unused, in its original condition, and include the original packaging, tags, and supplied accessories. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Provide the order number, checkout email, and a clear explanation. Damage, defects, an incorrect item, or missing contents also require photos or video of the merchandise and packaging. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Mail return, exchange, and refund

Approved returns are made by mail. A free return label is included in the package, no restocking fee is charged, and an unauthorized parcel must not be mailed back. Exchanges depend on available inventory. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

After a refund is approved, we process it to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

For an accessible service summary, merchandise and packaging should be preserved until authorization and mail-return instructions are supplied. This explanation places the applicable customer action beside the related order, delivery, payment, or account detail.

Email: laura.medina.martinez001@gmail.com
Mailing address: 2755 New Madrid Ln, Saint Louis, MO, 63136, United States
Phone: 636-955-1961